Hyundai Now Provides Complimentary 3-Year/36,000-Mile Basic Maintenance with New Purchase

Discussion in 'In the News' started by xcel, Feb 1, 2020.

  1. xcel

    xcel PZEV, there's nothing like it :) Staff Member

    [​IMG] A new owner already receives the best warranty in the business. They will now receive one of the best Maintenance Plans too.

    Wayne Gerdes – CleanMPG – February 1, 2020

    Hyundai Complimentary Maintenance

    Earlier this morning Hyundai announced that it providing three years of complimentary – read free and included, maintenance with the purchase or lease of a new 2020 Hyundai vehicle. The Hyundai Complimentary Maintenance program includes oil and filter changes plus tire rotations at normal factory-scheduled intervals for 3 years or 36,000 miles, whichever comes first.

    Hyundai Complimentary Maintenance will be available on new 2020 Hyundai models purchased on or after Feb. 1, 2020, and covers oil changes and tire rotations at normal intervals outlined in each vehicle’s owner’s manual.

    More details on the program can be found at Hyundai 3-year maintenance.


    Hyundai will start advertising the new inclusive 3-year maintenance plan during the Super Bowl airing tomorrow. The spot introduces the program with footage of Hyundai’s 2020 Sonata and its commitment to customer satisfaction as revealed in the embedded vid.

    Hyundai Complimentary Maintenance adds to the already comprehensive Hyundai Assurance program, which promises to create a better experience for shoppers and owners of Hyundai vehicles.


    Hyundai Owners Assurance
    • America’s Best Warranty: 10-year/100,000-mile powertrain limited warranty, 5-year/60,000-mile new vehicle limited warranty and 7-year anti-perforation warranty
    • Complimentary Maintenance: 3 years/36,000 miles of normal oil changes and tire rotations
    • Roadside Assistance: 5 years of roadside assistance, 24/7/365 coverage and trip interruption assistance
    • Blue Link: 3 years of complimentary Blue Link connected car service, including the Connected Care package that provides emergency assistance and maintenance/diagnostic alerts
    • Assurance Car Care: Hyundai’s pledge for convenient scheduling, factory-trained technicians, free multi-point inspections, clear explanation of recommended services, recap of all completed work and respect for the customer’s time
    Hyundai Shopper Assurance

    Transparent Pricing: Participating dealers post the market pricing (MSRP minus incentives and any dealer-offered discounts) on the dealer websites so customers know exactly what the market price is for the vehicle. This can reduce the time it takes to negotiate a price and can eliminate the frustration of widely advertised incentives not being displayed on dealer websites.

    I am not a fan of this as it is not transparent at all. Hyundai has recently begun enforcing a Honda like Advertised Lease Only pricing structure displaying Lease Only deals across many of my “go to” dealerships across all of California, IL and even NY. Lease Only deals are not deals at all as there are strings attached. The large down payment to bring the monthly down to what appears to be affordable levels and what if any penalty’s will you pay for an early turn in or minor wear and tear.


    Flexible Test Drive: Customers are given the option to conduct a test drive for any new vehicle on their own terms through Hyundai Drive, a platform that allows the test drive to be scheduled by contacting the dealer on its website, by phone or by using a custom-built app (in available markets). The selected test-drive vehicle can be delivered to a location of the customer’s choosing, such as their home, their office or a coffee shop.

    Streamlined Purchase: This feature allows car buyers to complete most of the paperwork online prior to visiting the dealership for a vehicle in the dealer’s inventory, reducing the total transaction time. This includes applying for financing, obtaining credit approvals, calculating payment estimates and valuing trade-ins.

    3-Day Worry-Free Exchange: Any customer who is not satisfied with their purchase is given a three-day period to return the car in exchange for another new Hyundai vehicle, contingent upon a dealer inspection and the vehicle having fewer than 300 miles since the purchase/lease date. This turns potential second thoughts into peace of mind. Full conditions and terms of the exchange policy can be found at Hyundai Shopper Assurance.

    All well and good but it is the 3-year/36k mile free maintenance plan that is noteworthy.

    And now for something completely different.

    2020 Hyundai ...


    Something else I highly suggest that you consider watching. On February 6th at 09:30 AM CST, Hyundai will be livestreaming their Chicago Auto Show Press Days Presentation. It will be something you will want to watch. Trust me. ;) I will provide a link once I have one.
    BillLin likes this.
  2. Carcus

    Carcus Well-Known Member

    I stopped by and took a look at the 2020 Sonata. Beautiful car imo. Might be worth getting one just for the "smaht pahk" jokes.
    litesong, xcel and BillLin like this.
  3. Ford Man

    Ford Man Well-Known Member

    I'm pretty sure they're doing this to get the car in the garage and sell other maintenance items that are not covered. Air filters, cabin air filters, fuel filters, flushes, worn parts etc. Oil change interval and tire rotation interval of 7,500 which is normal for most Hyundai amounts to 4 free changes and amounts to what 1-1 1/2 cases of oil and 4 filters. Sale and installation labor on any one item will probably put them back ahead. We all know when that 15K or 30K mile scheduled maintenance rolls around they're going to say you need this, this and this along with your free service then you're going to be hit with a bill for $300+. Yes, you could say I don't want anything else but probably 95+% of the people will say OK do what it needs. It's also probably intended to get people in the habit of taking the car back to the dealer for everything. In the past when I've bought new cars the only time they ever went back to the dealer for anything was either warranty work or recalls. I do my own oil changes. My Versa holds 3.2qts of oil plus a filter. At current local prices I can do the oil/filter changes for under $10. and don't have to drive 35 miles to a dealer. Here's the maintenance schedule. Plenty of opportunity for up sales. I had a cousin that owned a Kia that had over 100K miles on it when she passed away. She took it to the dealer for everything and seldom came out with a bill under $300 and often $800-$1000 or more.
    Last edited: Feb 2, 2020
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  4. Trollbait

    Trollbait Well-Known Member

    It's to best Toyota, who has been giving 2 years of maintenance for, well, years now.
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  5. litesong

    litesong litesong

    America’s Best Warranty: 10-year/100,000-mile powertrain limited warranty, 5-year/60,000-mile new vehicle limited warranty.....
    It's to best everybody, which they have done for decades.
    The problem with Hyundai 10 year warranties: I only used it once for our Accent. Our two Elantras, after a total of 10+ years & 148,000 miles, have never needed a repair. What good is a warranty when you never get to use it? ........... Oh..... Now, I understand!
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  6. BillLin

    BillLin PV solar, geothermal HVAC, hybrids and electrics

    My cynical nature likes Fordman's thinking. :)

    I thought the excellent warranty by Hyundai was initially to get people to try a lesser known brand of car that presented with great value propositions to its buyers. Hyundai has proven itself to be a builder of cars as reliable as any other, and they still have a value proposition though possibly not has apparent as when Hyundai entered the US market. They now cover the full range of cars from economy to luxury and features in the mainstream that push ever higher.

    As with everything, economics is at the root of all things related to business. If the reliability wasn't there, they wouldn't be able to offer the warranty and stay in business. So then it becomes a matter of marketing and one-upmanship and when everyone offers a minimum standard, a matter of survival to offer that base level. So Fordman's thoughts make perfect sense for the car dealerships to capitalize on the traffic being brought to their garage bay doors. I, too, would not go to the dealership were it not for the included service.
    xcel likes this.
  7. The service department doesn't check the items the say need replacing I have found. Last time the truck was in for a recall it had around 100,000 on the odometer. Dealer said I needed a new cabin air filter, I had changed it the week before. They said I needed my trans fluid changed, and I had just done the trans fluid and filter too. Yes, they're are going to go off their book telling you what's 'needed', and I agree many will do it no questions asked.
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  8. RedylC94

    RedylC94 Well-Known Member

    Similarly, when I had engine coolant replaced in November by the Toyota dealer, they gave me a print-out of things supposedly needed---including replacing drive belts, which do not exist on this model. That insulting document included scary photographs of things going awry---but not on my car, or even the same model. Their estimate to do all that mostly unneeded work was near $2k.
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  9. litesong

    litesong litesong

    Decades ago, KIA had better repair statistics than Hyundai. So, Hyundai bought KIA. Ever since, Hyundai reliability has increased, to the benefit of both KIA & Hyundai. So much so, that KIA has mostly purchased itself, out of Hyundai.
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  10. Trollbait

    Trollbait Well-Known Member

    Stealership wasn't coined on a whim.
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  11. EdwinTheMagnificent

    EdwinTheMagnificent Legend In His Mind

    I think it was originally aimed at VW dealers. But even my local Toyota dealer tries HARD to reach into my wallet.
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  12. Erdrick

    Erdrick Well-Known Member

    I would have forwarded that to Toyota and my local news station.
    This is pure and simple fraud.
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  13. EdwinTheMagnificent

    EdwinTheMagnificent Legend In His Mind

    Unfortunately , this is standard operating policy for most dealerships. They've been following this model since WAY
    before you and I started buying cars. And as cars become more expensive and complex , so do car owners become less informed
    and/or more gullible. It ain't gonna get better any time soon , so we just need to educate ourselves about our cars and keep our
    eyes open. I follow the Toyota owners manual , and ignore the dealer's recommendations.
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  14. BillLin

    BillLin PV solar, geothermal HVAC, hybrids and electrics

    You should see the oil change offers I get from the Chevy dealer where I bought the vehicle, and the other, more local Chevy dealer where I get the Bolt EV serviced. :D
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  15. litesong

    litesong litesong

    You can smell the desperation of ICE vehicle makers. Their real problem is their right hand never could tell what their left hand was doing.
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  16. BillLin

    BillLin PV solar, geothermal HVAC, hybrids and electrics

    In that vein, I've been noticing more attempts by my local Toyota dealership to sell tires. All cars still need, them, right? But there are so many places to get tires these days...
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  17. litesong

    litesong litesong

    Like I've said, I get good tires from people just wanting to empty their garages. Also, like I've said, I have higher percentage, American-made tires than people get at new tire stores. :)
    Last edited: Feb 4, 2020
    xcel likes this.
  18. xcel

    xcel PZEV, there's nothing like it :) Staff Member

    Hi All:

    The Live Broadcast of Hyundai’s Eco-Friendly New Product Debut from the floor of the Chicago Auto Show can be seen in real time on Chicago Auto Show’s YouTube channel starting at 7:30 a.m. PST (9:30 a.m. CST/10:30 a.m. EST) on February 6, 2020.

    During its news conference, Hyundai will debut its newest eco-friendly product to join the Hyundai family.

    Wait until I am allowed post the numbers. Nice, very nice indeed is coming. ;)

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  19. EdwinTheMagnificent

    EdwinTheMagnificent Legend In His Mind

    Yes , my Toyota dealer claims to have "competitive" prices on tires.
    And they would never "lie" to me.
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  20. Ford Man

    Ford Man Well-Known Member

    When I bought my first car in 1977 I started trying to learn something about mechanics from friends and family and how to do my own work on it when needed. I've done pretty good learning and keeping up with MOST aspects of newer cars. Other than alignments and tires I don't think I've took a car of mine to a garage but 2 times in about the past 25-30 years. Once was on a road trip when I had an alternator problem, I had an extra used alternator and tools in the trunk but one of the bolts was so tight it rounded the head and I couldn't get it loose with hand tools. I had it towed to a garage and he had to remove the bolt with an air chisel. The other was when the clutch wore out in the '88 Escort I used to drive. I'd never replaced a clutch so I wasn't sure whether I could do it or not. The weekend it needed doing I had to work that Saturday morning too. I had a friend that worked as a mechanic for a Ford dealer through the week and did some side jobs at home on the weekend. I took the car to his house on Friday night and he started working on it on Saturday morning. When I got off work at lunch he had it finished and only charged me $125. + parts. When the weather gets warm again I've got a few projects. One car I'm not using is leaking brake fluid so I need to see about fixing it. I think it's probably just a leaking wheel cylinder and a couple others need timing belt changes. I could do them on a warm winter day but I'd prefer to just wait a couple months and do it when I know it's going to be warm that way if something unexpected happens I'm not stuck with a car that's disassembled where I might lose parts before I got another nice day and the chance to finish it.
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