This is verbatim the instant text contact with scion.com
The first guy disconnected from so i got a very nice girls for the second person - still no help but nice.
somebody needs to buy me a drink
Brandi Cherry: Hi, my name is Brandi Cherry. How may I help you?
Andrew: i got disconnected from the last guy can i post what i typed last time
Brandi Cherry: I'm sorry to hear that. Sure you can!
Andrew: Javier Tellez: Hi, my name is Javier Tellez. How may I help you?Andrew: i have a question about my scion xb 2006
Javier Tellez: Thank you for contacting us with your inquiry.
Javier Tellez: Sure, feel free to ask.
Andrew: I bought a engine block heater for my scion xb - but i cant find andybody to install it!
Andrew: The part is agenuine toyota part - but local dealers dont know anything about it
Javier Tellez: Unfortunately, we don't recommend to do any modification on the vehicle. However, we cannot assist or recommend any modification.
Andrew: that is fine but can you help me or my local dealer install it
Andrew: they seem to be useless
Andrew: its like they dont want to help
Javier Tellez: I'm not sure if the local dealership will do the installation because we don't offer any heaters for any of our vehicles.
Andrew: its a genuine toyota part - ibought it from a dealer in texas
Andrew: it does originally come from canada
Andrew: its still a toyota part
Andrew: this is the website wher i got it
Javier Tellez Has Disconnected
Brandi Cherry: I'm sorry for the delay. I'm just reading over the conversation.
Brandi Cherry: I apologize about the delay.
Andrew: its ok
Brandi Cherry: And I apologize about the frustration.
Andrew: not your fault
Brandi Cherry: I can definitely understand.
Brandi Cherry: I understand that you ordered the engine block heater from a dealership in Texas.
Andrew: i need help installing it myself or local dealership
Andrew: my local dealership has no clue what to do
Brandi Cherry: Ok, unfortunately we do not have a technical center here that can help you install the part yourself.
Andrew: thats fine i would have my dealer do it but they have no idea!
Andrew: what can i do?
Brandi Cherry: And although you ordered the part through a Toyota dealership because of the way Toyota is brokedown in terms of regions the region you ordered the part from would have to do the repair.
Brandi Cherry: That is because all accessories are not available in every region and there are some accessories that are only available in certain regions.
Andrew: Should I contact the dealer where i bought the part?
Brandi Cherry: I apologize, I know that is not the answer you were hoping for.
Brandi Cherry: I would recommend contacting that dealer, yes.
Andrew: I just need some schematics to show them how to install - can you have them email it or fax it
Brandi Cherry: Because we do not recommend modifying the vehicles from their original factory state. I do not have that information to provide.
Andrew: This is kind of crazy
Andrew: thank you for your help
Andrew: and time
Brandi Cherry: You would have to contact the dealership where you ordered the part from to see if they could somehow install it for you or provide your dealer with instructions.
Brandi Cherry: Your very welcome sir. I apologize that I could not have been of more help.
Andrew: I live in NJ i ordeered it from texas
Brandi Cherry: Oh wow!
Andrew: both these locations have not seen lots of snow lately
Brandi Cherry: I understand. But because Texas is a private distributing region that part would be available there.
Brandi Cherry: We do not offer that part on our website.
Brandi Cherry: May I answer another question for you?
Andrew: i think we went as far as possible - thanks for all the help
Andrew: take care
Brandi Cherry: Your so welcome!
Brandi Cherry: You too, thank you!