Lessons from Wal*Mart
Today I had an interesting discussion with one of the safety department managers for Wal-mart. Not over any particular incident or observation, quite the contrary ... as much as I dislike Wallyworld for various other things, their truckers are some of *the* most well-behaved and cautious drivers on the road. I consistently observed this across all the states traversed in my roadtrip, too. So after I got back home I decided to try and hunt down whoever in their logistics or safety or whatever department could answer my question: "What are you guys doing RIGHT?" It took a while, but I finally got switched to the right person. From him I learned quite a few things.